Luxury Shop Manager

About Bella Ling

As previously stated, we are the #1 Preloved Luxury Retailer in Hampshire and the South Coast now opening our second location in London Uk. Exclusively selling High-end brands such as Chanel, Hermes and Cartier, quality is at the heart of everything we do. With our store frequently being described as a luxurious 'walk in wardrobe' customers can truly feel welcomed and at home when visiting.

We are opening our Second Location in Kensington, London. 3min walk from Harrods.

The Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. The Store Manager is responsible for ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the Bella Ling brand, in line with corporate policies and procedures.

We are looking for an experienced and enthusiastic Shop Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the shop, managing staff, and ensuring customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication skills, and a passion for providing exceptional customer service. The Shop Manager will also be responsible for ensuring that all store policies and procedures are followed and that the shop is kept clean and organized.

Job Description

Key Accountabilities

Sales and Customer Management

• Establishes and implement Action Plans in order to develop sales for each product category and client segment
• Articulates Vision with Strategy & Implementation establishing priorities
• Monitors P&L Cost and Retail KPI’s in order to maximize the Store turnover
• Ensures achievement of business goals and strategic projects, keeping in constant connection with Corporate functions
• Ensures the implementation of CRM initiatives to develop a clientele network for the store,
• Develops a Client Centric Culture aimed to maximize the existing customers and enlarge the new client base encouraging a Client Centric approach in all the staff
• Ensures the development of motivation, sense of belonging and business involvement

People Management & Development

• Builds effective team engaging, retaining and constant evaluate and develop people
• Promotes effective coaching activities to their directs reports
• Connect with Peers creating and effective and collaborative network
• Is a Role Model, inspiring and motivating the Staff
• Monitoring and share feedbacks with HR function in terms of % of people turnover; internal promotion/mobility and Talent Mapping keeping in consideration Personnel Cost
• Constantly updates PMP Results

Business and Process

• Ensures the economical and operational effective management of the store, in compliance with internal policies and procedures
• Ensures the adequate integration and optimization between front and back office, upholding the Respect of Bella Ling Standards and Procedures
• Has and constantly updates his/her deep knowledge of the luxury market sharing his/her passion and knowledge
• Monitors Store Visits Results, Mystery Shopping Results and Internal/External audits results

Key Requirements

• You'll have a minimum of 6 years of progressive retail experience.
• Proven experience in a similar role within Fashion Luxury Companies
• Knowledge of the second Luxury Market
• Ability to manage multiple tasks in a fast paced environment
• Proven ability to drive results
• Excellent organizational skills
• Commercial awareness and strong business acumen
• Talent for managing, coaching and developing a team
• Strong communication skills
• Passion for fashion industry
• Strategic vision in order to develop the business

We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

Job Type: Full-time

Salary: £24,811.00-£26,965.00 per year

Benefits:

• Company pension
• Employee discount
• Gym membership
• Store discount

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Retail sales: 4 years (preferred)
• Supervising experience: 4 years (preferred)
• Customer service: 4 years (preferred)
• Retail management: 5 years (required)
• Management: 5 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person