Technical Support Officer

Hours: 37

Contract Type: Permanent

Service Area: Sustainable Communities

Department: Planning Support Team

We are looking for a Technical Support Officer to join the Planning Support Team. This post would be ideal for a recent graduate seeking work experience in Planning, or someone with good administration skills, either returning to work or wanting a career change.

The role of Technical Support Officer is key to the success of the wider Planning team.

You will be part of a team of 11 performing a wide variety of tasks; validating and registering all types of application, calculating fees and taking payments, dealing with comments from the public, providing information, and keeping planning information accurate and up to date.

You will be dealing with a wide variety of customer and internal enquiries on the telephone, email and occasionally, face to face with a focus on promoting discretionary, chargeable services. I am looking for someone who is committed to delivering excellent customer service, is confident, polite and respectful while being clear and concise about the best way to resolve queries.

You will need to demonstrate high attention to detail and accuracy while performing complex and non-complex tasks and have good communication skills to correspond with agents, applicants, the public and colleagues alike.

You will be comfortable using a variety of databases including GIS and multiple sources of information, able to work well under pressure, often unsupervised. You will be interested in Planning and the planning process, motivated to learn new skills and fit happily into a friendly, flexible and hard-working team.

Secondments will be considered for this position, alongside external applicants.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

Why B&NES Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

• A competitive salary package
• A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
• A generous holiday allowance and special leave provisions
• The Local Government Pension Scheme
• A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home
• Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
• Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

Interested to find out more?

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, Sarah Jefferies on 01225 396556 or Lisa Southard on 01225 477746

Email: development_management@bathnes.gov.uk

If this sounds like you, please apply on the B&NES website here

To apply

Please use the online application facility.

For further information on applying please see “Application Form Help” page on the Jobs website.

Bath & North East Somerset Council has one overriding purpose – to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.

Please explain in your application how you could incorporate these values into the role you are applying for.

We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK’. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.

As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.