Role Overview & Mandate
Executive Summary
Main duties of the job The Trauma and Orthopaedics, Pain Management and Podiatry...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Main duties of the job
The Trauma and Orthopaedics, Pain Management and Podiatry department is a busy and often challenging environment, we work together to deliver an excellent service at all times.
The post holder will be part of a cross-Trust friendly team, which includes administrative staff, clinical staff, management, and operational staff.
We are looking for a confident and enthusiastic individual to undertake this unique and exciting vacancy. The main responsibilities for the post include leading the administrative and clerical teams, to be prepared to provide administrative and managerial support as requested. To work alongside Clinicians and Operational Team to maintain the smooth running of the whole service. To be prepared to actively participate in service improvement / development initiatives as required. We are looking for someone who works well under pressure and enjoys working with people. We are also looking for someone who has excellent communication and customer care skills, and has the ability to organise and prioritise their workload. It is essential that the post holder has IT skills and knowledge of the hospital EPR and Dictate IT systems would be desirable.
This post will look after staff based at Barnet Hospital, Graseby House and Chase Farm Hospital. The post holder would be expected to visit each site but the base site of this post could be flexible.
Working hours for this post are full time 37.5 hours per week 9am to 5pm - Monday to Friday onsite.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the largest and busiest in London with a well-established national and international reputation for clinical excellence and world class care.
Detailed job description and main responsibilities
The post holder will lead a team of Clinical Pathway Administrators and be responsible for the smooth running of the service by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential criteria
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable criteria
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable criteria
- Experience of drawing up staff rosters
- Previous administrative and organisational
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
