Control Room Operator

Amazing infrastructure isn’t the only thing that gets built here. Incredible careers do too. Join our Living Places team as a Citywatch Control Room Operator to work in Southampton (City Centre) and you can build something to be proud of.

Role Purpose:

• To assist with the operation of Intelligent Transport Systems (ITS), Closed Circuit Television (CCTV), Concierge service and additional activities within the Citywatch Control Centre.

Working Hours:

The shift patterns are based on a four on four off basis, with two-day shifts (07.00 – 19.00) followed by two-night shifts (19.00 – 07.00) followed by four days off.

Candidates are invited to make their preferences known at point of application.

As a Citywatch Control Room Operator you will:

• To proactively monitor CCTV, ITS and Pay on Foot Parking equipment and respond in accordance with the service requirements.
• Operation of Traffic Control, CCTV, Pay on Foot Parking, Itchen bridge toll, bus lane enforcement and Concierge door entry systems in accordance with the service requirements.
• Provide support to the City’s car parking service and Civil Enforcement teams
• To comply with policies, procedures and relevant legislation to ensure obligations are met
• When required, make any written statement in connection with the Closed-Circuit Television system or bus lane enforcement and to appear in any Magistrates Court or Crown Court to give evidence
• To provide traffic and travel information for the transport network
• To respond swiftly and appropriately to enquiries by radios, telephone, email or in person
• To liaise appropriately with relevant stakeholders including the police, Licensing Link and SOBAC
• Provide an Electronic Concierge Service to residents in housing linked to the scheme, to improve safety, security and contribute to improving areas as places to live
• Other control room duties as required

Who we're looking for

The following qualities/experience are essential:

• Applicants must be over 18 years due to SIA Licencing requirements.
• GCSE Maths and English at Grade C or equivalent
• Demonstrates the Balfour Beatty Behaviours
• Highly customer and delivery focused, meeting and exceeding customer expectations
• Knowledge of standard Office IT packages
• Able to communicate verbally and in writing confidently, clearly and expressively
• Knowledge of relevant legislation, GDPR, HRA, Data Protection Act & Protection of Freedom Act.
• Must undertake and pass enhanced background checks
• Expected to undertake and pass appropriate training and successfully obtain for an SIA (PSS) Licence

The following qualities/experience are desirable:

• Customer Service experience
• Proficient at creating incident reports

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Wherever investment in these environments is needed, Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic ‘place shaping’ agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the ‘road’ to deliver the potential of the ‘street’: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.