Official Specifications
Role Overview & Mandate
Executive Summary
A great opportunity has arisen for an experienced receptionist to join our friendly team. Staffed between 09.00 - 17.00 Monday to Friday. The role...
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A great opportunity has arisen for an experienced receptionist to join our friendly team. Staffed between 09.00 - 17.00 Monday to Friday. The role will provide a central point of contact for the building or site as well as provision of FOH receptions duties.
First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.
Meeting and greeting patients and visitors.
Advising clinicians when their patients have arrived.
Room bookings.
Making sure the clinic rooms have everything they need.
Signing for deliveries.
Reporting building defects.
Cashiering, including petty cash services, patient account administration and property safekeeping.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.
The Receptionist will provide assistance as required depending on service need across three different receptions based at Callington Road Hospital and Petherton Resource Centre. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members and record withdrawals and deposits of patient monies.
In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.
Training at each base will be provided in respect of the role.
First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.
Meeting and greeting patients and visitors.
Advising clinicians when their patients have arrived.
Room bookings.
Making sure the clinic rooms have everything they need.
Signing for deliveries.
Reporting building defects.
Cashiering, including petty cash services, patient account administration and property safekeeping.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.
The Receptionist will provide assistance as required depending on service need across three different receptions based at Callington Road Hospital and Petherton Resource Centre. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members and record withdrawals and deposits of patient monies.
In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.
Training at each base will be provided in respect of the role.
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