Assistant Store Manager – Argento Doncaster

• Tenant: Argento
• Vacancy: Assistant Store Manager – Argento Doncaster

We are currently seeking an organised, pro-active and driven Assistant Manager to join our Doncaster Argento store, Frenchgate Shopping Centre.

If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we’d love to have you join us. With over 20 years’ experience, Argento is one of the UK and Irelands leading fashion jewellers, we know what we’re talking about when it comes to jewellery! With its first store opening in Belfast in 1997, Argento has since expanded throughout the UK and Ireland with currently 23 stores nationwide, including Belfast, Omagh, Sligo, Glasgow and Leicester. We are proud to stock globally renowned jewellery & watch brands, from: Pandora, Nomination, Olivia Burton, Swarovski, Ted Baker and many more!

Our Assistant Managers lead the team to provide the highest level of service to the customer, creating the ARGENTO ‘experience’ in a welcoming environment.

THE ROLE

This is a Permanent full-time role, working 40 hours a week on a rotational shift basis.

Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals.

The Assistant Manager will ensure that they provide excellent customer service, being at all times enthusiastic, helpful, cheerful, and knowledgeable about products. As Assistant Manager the successful candidate will also be responsible for staff management any other duties pertaining to the day to day running of the shop in the absence of the Manager.

THE SALARY

£23,441.60 per annum

Responsibilities include:

• Acting as role model for the team as an ambassador for the brand at all times
• Assist with coaching and motivating the team to achieve store targets; driving sales and footfall
• Optimise sales through effective customer service and selling techniques
• Providing exceptional customer services at all times, optimising sales through effective customer service and selling techniques
• Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
• Deal with customer concerns in a professional, calm, efficient and helpful manner
• Supporting the Store Manager with the day to day running of the store
• Ensure deliveries, stock transfers and administration are completed within company

• Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Plan, forecast, report on sales, costs and business performance according to company requirements
• Banking responsibilities; reconcile daily sales
• Plan, prep and manage stock takes and launch of sale
• Manage and motivate staff, train and develop staff according to company policies and procedures
• Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
• Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary

• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
• Create and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policies

THE INDIVIDUAL

Day to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in exemplary ARGENTO customer service. You will be expected to have a strong retail floor presence, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become a ARGENTO product expert and with the support from your Manager and Area Manager.

Prior experience with a leading brand or luxury retailer is preferred. If you are a Supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.

An ideal candidate will have:

• You have a minimum of 1+ years experience in supervisory/management a high volume store
• Experience of serving customers in a high footfall environment is required.

• Experience in coaching and developing a large team, ideally in a similar retail environment
• Inspirational and motivational leadership style, experience in driving sales and profitability in store
• You have experience within a KPI driven environment and understand how to drive these for ongoing growth and success
• Ability to work with POS systems, Microsoft applications and portable devices
• Experience in recruitment, onboarding, and training of all new team members
• Conducting performance reviews and upskilling team
• Strong customer service and communication skills both verbal and written
• Ability to provide constructive feedback to management
• Experience in executing company visual merchandising standards
• Passionate about jewellery and customer service
• Ability to work under pressure and prioritise tasks
• Effective communication skills with the ability to adapt style depending on the situation
• Well presented with a positive, pro-active and professional approach
• A can-do attitude with a contagious enthusiasm for ARGENTO product and core values

THE REWARD

Our generous benefits package including;

• A highly competitive salary and bonus potential
• Generous employee discount on all Argento product
• Auto-enrolment pension scheme
• Incentives throughout the year

• Opportunities to progress within the Company

If you are looking for a new challenge and feel you have the relevant experience, then we’d love to hear from you!

To apply please send a copy of your CV and Cover Letter to 009mgr@argento.com