Commercial Coordinator - Remote

About the Appello Group

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

Position:

Commercial Coordinator

up to £28,000 per annum ( dependant on experience)

Hours/Working Pattern:40 hrs per week - Monday-Friday - either 8.30 am- 5 or 9am - 5.30pm

Location:Remote

As a Commercial Coordinator at Appello you will be responsible for ensuring all Appello customers have contracts set up for legal and billing purposes.

You will be reconciling data and liaising with Accounts to ensure billing data is correct for all Appello Monitoring customers. You will also ensure that there is no missed billing by setting up and maintaining robust processes.

We would need you to provide regular analysis and reporting based on business & customer requirements across a wide range of data sets.

You will reporting to the Customer Success Manager.

Requirements:

QUALIFICATIONS

• A good general standard of secondary education.
• GCSE Grades A-C or equivalent or NVQ Level 2/3.
• A business related qualification is desirable.

EXPERIENCE

• Proven track record in coordinating business services/requirements and
• communicating at B2B and B2C level and an understanding of good business
• practice is essential. Highly effective & professional written and verbal communication.

KNOWLEDGE

• Computer literacy is essential.
• Advanced Excel skills are fundamental in this role alongside good level of skill in Word & Outlook.
• SQL would be advantageous.
• The ability to interpret and handle data utilising databases and Excel is essential:
• Formulas to include:

o VLOOKUP

o COUNTIF / COUNTIFS

o SUMIF / SUMIFS

o IF

o CONCATENATE

• Pivot tables

• Conditional formatting

• Creating macros / basic VBA

• Working with data:

o Filtering techniques (a ‘keen eye for detail’ is required to effectively analyse data)

o Formatting data

o Working with tables

o Text to columns

o Defining names

• Protecting worksheets / cells

• Charts

Core administration skills including letter writing, confidential minute taking and organisational skills are required. In addition, some advanced Word skills are recommended:

• Mail Merge
• Tracked changes
• Compare
• Outline numbering
• Formatting text (including Styles)
• Table of Contents
• Headers and footers (including page numbering and working with Sections)

TECHNICAL SKILLS

Knowledge of personal alarm equipment and monitoring services is desirable.

PERSONAL QUALITIES

• Ability to work under pressure
• Highly motivated self-starter with excellent commercial acumen.
• Highly organised
• Reliable
• To use initiative in problem solving
• Excellent interpersonal skills
• Ability to communicate effectively with people at all levels
• Flexible approach to multi-tasking
• Strong customer focus
• Polite telephone manner with customer service skills
• Attention to detail is essential

Other information:

Ready to join our team?

To apply, you'll need to do both of the following:

• Upload CV (Word doc or PDF files only) to include educational background information and work experience
• Click the link to register on Test Gorilla, you will then be sent an email from Test Gorilla to complete the assessments. (please check your junk mail)

Take the Test Gorilla Assessments

**If you do not complete both parts of the application process you application will not be considered **

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.

Appello Perks

• 25 days annual leave
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Discretionary Company Sick Pay
• Life assurance 2x annual salary
• Private Medical Insurance - Personal Cover