Assistant Manager - Account Opening

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position in Harrow, London.

Our Client

Our client is a multi-national bank based overseas, with a strong presence across the UK. It currently has 459 million customers worldwide across 32 countries. They have a rich heritage going back 200 years. There are well positioned in the UK with offices in London, Manchester and across the Midlands.

We are currently recruiting for an Assistant Manager - Account Opening based at our office in Harrow in London. You will manage the administrative and routine functions of the Branch Operations department within Service Level Agreements (SLA), Turnaround Times (TAT) and in compliance with appropriate policies and procedures of the bank

The client is committed to building a diverse, equitable and inclusive workforce. They believe in creating environments that reflect our diverse communities. They are a culture that values difference, fosters inclusion and promotes collaboration. They open our doors to new perspectives, new voices, and new opportunities. They know that diversity drives innovation, empowers employees, and bolsters social responsibility. They are growing our network of people, programs and resources aimed at moving our company and industry forward.

Role and Responsibilities

• To manage the Branch Operations Team (Account Opening), ensuring that staff is provided with the tools and training required to optimise performance as per agreed TATs and SLAs.
• Managing the Online account Portal and provide backend help to branches.
• Manage HMRC annual Tax returns, Tax Certificates and other activities related to withholding Tax
• Manage Printing of Statements, Welcome Letters and other Documents
• Responsible for vendor management co-ordinating with vendors for welcome kit deliveries and cheque issuances, ensuring that proper approvals and sign-offs are in place before processing of any invoice or activity.
• Handle all queries from the Internal Audit department ensuring prompt and appropriate resolution of same and implementing systems to mitigate against recurring errors.
• Manage chequebook issuance to branches and allocate cheque series on the systems.
• Responsible for the preparation and submission of all pertinent management reports.
• Ensure clearance of all workflow queues at the end of day.
• Ensure that user acceptance testing are completed within SLAs and in compliance with business requirement.
• Responsible for process improvement and implementing processes and procedures for optimising department productivity across the board.
• Minimise department errors and maintain quality in the opening of accounts.
• Ensure that filing and archival of forms are completed as per agreed TATs and in compliances with procedures.
• Ensure that documented guidelines are instituted and implemented for all new processes, functions and amendments to existing functions and processes.
• Ensure department’s compliance with Anti-Money Laundering (AML), Know Your Customer (KYC) and Sanctions requirement of the bank.
• To act as change agent, managing change within the department, and ensuring seamless transitioning and implementation of new processes and functions.
• Manage queries/concerns escalated from branches and Call centre.
• Manage Debit card, Internet Banking ID and PIN/ Passwords issuance and inventory
• Ensure that reports are checked and sent to the branches daily in the specified time slots.
• To undertake any other responsibilities as delegated by the Head Branch Operations

About you!

• Proven knowledge and experience in working in banking operations.
• Proven Team management experience and competence.
• Conversant with Microsoft Office Suite and other systems used by the bank.
• Strong knowledge of banking related processes and procedures.
• Conversant with banking regulations and the AML and KYC procedures of the bank.
• Exceptional attention to detail
• Strives for quality – applies process and discipline toward optimising performance.
• Determined and decisive – uses initiative to meet and resolve challenges.
• Strong planning, organising, and monitoring abilities
• Leads by example.
• Excellent interpersonal skills – great communicator, works well with others and adopts a positive attitude towards conflict resolution.

What we can offer

• Competitive salary of up to £43,000
• 26 days annual leaves plus 8 bank holidays (prorated for calendar year)
• 8.75% employer pension contribution after successfully completing probation
• Provision of salary review at the end of probation
• Post probation confirmation 20 days full pay sick leave (prorated for calendar year)
• Private medical insurance
• Discretionary Bonus based on performance as per the Bonus policy.
• Life Assurance of 3 times the basic annual salary in case of death in service.
• ‘Recommend a Friend scheme’ which offers a maximum of £1,000 if an existing employee recommends a friend and they are selected to work at the bank.
• Opportunity to win ‘Above and beyond call of duty’ award of £250. The award is given monthly.
• Preferential terms for Personal Loans of up to £10,000 or 3 months’ net salary, whichever is lower, after completion of probation, at 1% interest rate.
• Annual Eye test reimbursement of £20 and Glasses cost of maximum £50.00.
• Season Travel Ticket Loan after completion of probation with the Bank.
• Perkbox membership
• AIG Smart Health App

Job Types: Full-time, Permanent

Salary: Up to £43,000.00 per year

Benefits:

• Company pension
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Work Location: One location