Role Overview & Mandate
Executive Summary
Are you great at building relationships and working both efficiently and creatively? We are on the lookout for a service-driven individual...
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Sources: USCIS E-Verify & Home Office CoS
Are you great at building relationships and working both efficiently and creatively? We are on the lookout for a service-driven individual with a background in successfully managing customer accounts. Our Account Manager must understand how to develop these key relationships for continual growth. This is a full-time permanent role at our Bradford site based and in return you will receive a competitive salary of between £30,000 - £35,000 per annum depending on experience.
As our Account Manager you’ll be working alongside a team who already have a natural flair for building and maintaining key relationships like yourself. You’ll be looking to always strive to meet our company value of customer 1st through providing continuous first-class customer service and ongoing support to our main accounts. From time-to-time queries and issues arise so if you enjoy solving a problem then we need people like yourself who are agile to reacting to our customers. You will be optimally able to provide and deliver a cost-effective operation in line with our best practice whilst managing the key accounts.
Key Responsibilities of our Account Manager:
- Effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls
- Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
- Invoice all processes and materials accurately to an agreed schedule with each customer
- Updating Operations with clear and accurate processing instructions for all work completed on site
- Creation of monthly reports detailing the KPI and SLA status
- Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
Skill and experience we need in our Account Manager:
- Previous experience within a similar customer facing role and environment
- Experience of warehousing processes
- Experience using IT systems to input and extract data
- Preferable experience of WMS solutions
- 3PL experience where possible
What will I get in return as an Account Manager?
In return, you will receive a company laptop, free on-site parking including electronic charging points. 33 days holiday (including bank holidays) plus the chance to buy an additional 5 days holiday! You will also be eligible to apply for our cycle to work scheme upon starting.
Are other exciting discounts include 25% ASOS discount code (after 6 months) rising to 30% after 3 years employment. Access to Reward Gateway giving you access to discounts off fashion, travel, luxury jewellery, dining and entertainment and much more!
We also offer free yearly flu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as pay to enter private healthcare for both medical and dental through Westfield Health.
If you have a proven track record of leadership and the proven ability to support a team amongst and you are looking for your next career move, click ‘Apply’ now to be considered as our Account Manager - we'd love to hear from you
