Role Overview & Mandate
Executive Summary
This role is to work in our incredible Flagship Store on Oxford Street on our busy Ground...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
- Ensuring KPIs for a defined area within a store are met or exceeded
- Coordinating team members to provide the best possible balance of service and operations, resulting in a leading
- shopping experience
- Supervising and coaching the team within a defined area of responsibility
- Assuming Flagship Manager responsibilities in the absence of the Flagship Manager
- Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
- Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her/their area of responsibility
- Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Ensures all store visits are managed professionally and confidently, utilizing all available resources
- Actively supervises and coordinates his/her/their team to ensure all customers receive the best service
- Understands customer expectations and coaches his/her/their team to meet or exceed them at all times
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her/their area of responsibility
- Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
- Creates an appealing, easy-to-shop environment for customers by coordinating his/her/their team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
- Maintains a safe shopping and working environment by ensuring the store‘s policies and procedures are complied with in his/her/their area of responsibility
- Ensures the product offer available to customers is maximized in his/her/their area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
- Supervises sales transactions are processed quickly and accurately while adhering to cash protection procedures
- Minimizes loss by implementing, monitoring, and tracking all loss prevention procedures within their area
- Supports the recruitment, onboarding, training, and development of the store team
- Coaches, motivates, and inspires individuals within his/her area of responsibility to maximize their performance
- Actively collaborates and shares best practices to drive store team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her/their development and increase performance (additions based on market needs)
- Is a role model of the brand values and attitude by actively engaging his/her/their team in fitness and sporting activities
- Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her/their area
- Actively seek to improve and further customer interaction with the brand using the Net Promoter Score
- Customers
- Peers and Supervisor
- In-Store Operations
- Visual Merchandising Manager
- Minimum 2 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail, and industry understanding, [as well as with first supervisor experience]
- Intermediate numeracy and literacy and advanced verbal communication skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
