Role Overview & Mandate
Executive Summary
Purpose & Overall Relevance for the Organization: To ensure all orders...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
- Reporting to Distribution Team Leaders and Manager where applicable.
- Understand all aspects of booking in deliveries with customers in line with the adidas group transport and distribution policy.
- Understand account requirements for delivery.
- Ensure all aspects of delivery records are kept up to date to include business software including Manhattan and SAP and Microsoft Office based tracking reporting.
- Work closely with Transport to ensure the most efficient transport solution is in place to achieve delivery in a cost-effective way.
- Investigate all delivery failures, report back on findings and raise claims where applicable.
- Adhere to all departmental SLA’s and targets.
- Ensure any deliveries that fall out of the required trade month are reported to the team leaders.
- Provide POD’s where required for internal customers upon request.
- Co-ordinate collections where required.
- Respond to delivery queries and discrepancies for both internal and external customers.
- Ensure all weekly KPI reports are kept up to date.
- Warehouse
- Transport
- 3rd Party vas/embellishers/Transport Providers
- Customer Service Team
- VAS
- Returns
- Credit control
- Inbound
- Footlocker and Benelux teams
- Ops Support
- Purchase Order Management
- Customers
- Informing, Planning
- Timely decision making
- Functional/Technical skills
- Integrity and Trust
- Customer focus
- Peer relationships and support
- Time management
- Good PC Skills and intermediate level of Microsoft Office suite in particular Excel.
- Knowledge of SAP, Manhattan, IC and Assist would be an advantage
- Good communication skills
- Ability to work on own initiative
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
