Role Overview & Mandate
Executive Summary
Action for Children Role: IT FIELD ENGINEER Circa Salary: £29,000 per annum PLUS company van Location:...
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Role: IT FIELD ENGINEER
Circa Salary: £29,000 per annum PLUS company van
Location: SE England - Nationwide (Homeworking with travel across the South of England region, East Anglia down to Hants)
Contract/Hours: Permanent -Full Time - 35 hrs per week Monday to Friday 9am to 5pm
Benefits: 29 days annual leave PLUS bank holidays, excellent training and development opportunities, flexible maternity, adoption and paternity packages, up to 7% employer contribution pension, and a discount portal with your favourite brands. Blue Light Card eligibility with 15,000 discounts from national retailers.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
About Us
At Action for Children, we believe that every child should have a safe and happy childhood. Last year, we helped more than 670,000 children and families across the UK. We work to ensure their voices are heard and we campaign to bring lasting change to their lives.
What you'll be doing:
Technology now more than ever is critical in ensuring that we can meet our vision that every child and young person in the country has a safe and happy childhood
As an IT Field Engineer you will need to have working experience in a field based IT support role with a flexible can-do attitude, excellent communication skills and the ability to diagnose and solve complex IT issues. You will need to hold a full UK driving licence and be prepared to travel throughout your geographical area providing face to face technical support including break fix, troubleshooting telephony and structured cabling issues, auditing, and managing the commissioning/decommissioning of local IT services and equipment.
This role will be home based with an element of flexibility required as site visits will need to take place across the South of the country, typically East Anglia down to Hampshire.
- Representing a professional front facing service to Action for Children staff across all geographies and levels.
- Taking responsibility for attending remote service sites and providing technical support.
- Attending site during project openings / closure to commission and de-commission centrally controlled IT equipment.
- Providing basic user training / familiarisation as required.
- Developing strong relationships with remote service users and IT teams to ensure information flows both ways and working collaboratively with stakeholders.
What are we looking for from you?
- ITIL Qualification would be an advantage.
- Experience in a field based IT support role with exceptional customer service skills and expertise in troubleshooting, diagnosing and solving complex IT issues.
- Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory.
- You can demonstrate an understanding of security and data protection standards and legislation.
- Full Clean UK driving Licence. The job requires the ability to travel according to the needs of the job, with reasonable adjustments, if required, according to the Equality Act.
- Must be eligible for business insurance due to company car policy.
Good to know:
Application Process
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
For any recruitment related queries or help with your application please contact: Sarah Manderfield on 01923 361743 or email sarah.manderfield@actionforchildren.org.uk
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Don't meet every single requirement?
Studies show that women and Black, Asian & Minority Ethnic people are less likely to apply for a job unless they meet every qualification. So, if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
Find us on Twitter, LinkedIn, Facebook or YouTube to get to know us better.
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