Role Overview & Mandate
Executive Summary
Our client is a well-known and reputable HGV dealership with several depots across Hertfordshire, Essex and East Anglia. Currently they are...
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Sources: USCIS E-Verify & Home Office CoS
Our client is a well-known and reputable HGV dealership with several depots across Hertfordshire, Essex and East Anglia. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.
*** EXCELLENT SALARY PACKAGE ***
Salary from £25,000 - £28,000
Bonus and Overtime also available
*** SHIFTS AVAILABLE ***
Week one: 07:00am – 16:00pm
Week two: 09:30am - 18:00pm
Company Benefits
From day 1 you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
What you will do
· Advising on technical queries or issues
· Booking vehicles into the department for work to be carried out
· Informing customers of the progress of their vehicle
· Cross selling products and services where applicable
· Finalising the invoice on completion of required work
· Promptly greet customers in the service department.
· Perform a walk-around of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.
· Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
· Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
· Generate service order estimates and quotes for customers.
· Understand the technician's diagnosis and service recommendations.
· Explain cost, service process and time requirements to customers in detail
For this role it is essential you have experience of working within a customer focused role within the Motor industry. You also need to be organised, able to multi-task and manage a busy workload.
Who You Are?
The ideal candidate will:
· Be a driven individual
· Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
· Have an interest and passion for commercial vehicles
· Driven by exceeding targets
· Have the ability to lead and motivate the team
· Have a knowledge of the motor trade and a genuine interest in the brand
· Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
· You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
· Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand
#ServiceAdvisor #AutomotiveServiceAdvisor #HGVServiceAdvisor
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- UK visa sponsorship
Experience:
- service advisor: 1 year (preferred)
Work Location: In person
Reference ID: M006
