IT Support Technician (1st Line)

About the role

Absolute Networks Ltd are seeking to recruit an additional IT Support Technician to join our experienced, friendly and supportive team based in Derby. The successful candidate will provide exceptional IT support to our varied and growing portfolio of business clients by telephone, email and using remote control applications.

Duties within the role (not an exhaustive list)

· Diagnose first-level technical issues over the phone, via email and remotely

· Monitoring and maintaining computer systems and networks

· Troubleshooting system and network problems and diagnosing and solving hardware or software faults

· Providing support, following diagrams and written instructions, to repair a fault or set-up a system

· Supporting the installation of new applications

· Setting-up new users’ accounts and profiles and dealing with password issues

· Responding within SLA time limits to call-outs

· Rapidly establishing a good working relationship with customers and other professionals

· Logging faults with suppliers

· Keeping users updated as to the status of their problem/request

· Adhere to all applicable company policies and procedures

· Other reasonable duties as required by Senior Management

Required skills and experience:

· 5 GCSE's including English Language & Maths or NVQ Level 3 or equivalent

· Minimum of 1 year's industry experience OR IT subject graduate

· Customer service experience (from any industry) essential

· Understanding of good customer service

· Ability to learn and develop skills to keep-up with industry developments and changes

· Proactive in self-learning

· Ability to work efficiently and effectively by organising and prioritising jobs

· Good basic level of written English

· Active Directory User Management

· Office 365 user management

· Basic networking knowledge and understanding

· MS Office 2013 – 2019

· MS Windows 10-11

Desirable skills and experience:

· Telephone service experience

· An excellent telephone manner (training to perfect this can be provided)

· Full UK driving licence

· Windows Server based Infrastructure 2012 R2 – 2022

· Virtualization

· Switch/Router/Firewall Configuration

The above skills and experience will be used to measure and assess candidates and decide initial starting salary for the successful candidate. It is therefore in your interests to demonstrate how you meet our requirements throughout the recruitment process.

Benefits or working for Absolute Networks

IT support is our core business and as such we seek to nurture talent and reward the essential and valuable input our support technicians add to the business. When you join Absolute Networks, you will be joining a team of co-workers who truly care about the service we provide and the wellbeing of staff. With this in mind, these are just some of the benefits of working as an IT support technician for us:

· Varied customer base providing diverse interactions and problems to solve enabling your skills to constantly grow

· Regular and inclusive team meetings

· Working hours: 8.30-5pm or 9am-5.30pm (variable)

· Payment above basic for out-of-hours work

· City-centre parking remuneration

· Gym (or similar) membership

· Convenient city-centre location providing great transport links

· Desirable and pleasant serviced workspace with cafe on-site

· Appraisals and target-based incentives

· Training beneficial to both the business and employee

· Social events including the Christmas party, of course!

For employees who demonstrate their dedication and the necessary skills there is scope and opportunity to progress in our business. We believe that this position represents a rare and exciting opportunity for someone early in their IT career or more experienced but seeking to broaden their experience and ambitious for their future. By joining our growing and successful business you will likely be making a wise career move!

How to apply

Please send apply through Indeed. Make sure to use the above to support you in completing your application. We also encourage you to visit our social media to get a feel for the company and ensure we are the right fit for you.

Please apply as soon as possible, as once sufficient applications have been received, we may decide to close the advert.

If you have any further queries, please contact our Recruitment Team

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

Equal opportunities statement

Absolute Networks is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Job Type: Full-time

Salary: £20,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Derby, DE1 1EE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Derby, DE1 1EE

Application deadline: 17/03/2023
Expected start date: 01/05/2023