Official Specifications
Role Overview & Mandate
Executive Summary
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect...
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At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
Our product
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialing, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across all over the globe.
Check us out: https://www.youtube.com/watch?v=XElv839Lc9c&t=5s
Tools and technologies used: Java, Wavefront, Kafka, ElasticSearch, Docker, Kubernetes, AWS, OCI (Oracle Cloud Infrastructure), Jenkins, Ansible, Terraform.
Team and challenge
In this role you will be part of a multi-regional organization and will be working directly with a development squad and participating in their Scrum ceremonies. Close collaboration with different departments across the company such as Operations teams, Support teams, Engineering teams (Devs and QEs).
We are growing our services using all the major public clouds, migrating to Kubernetes for deployments globally and adding world-class monitoring to provide the most reliable experience for our customers.
Responsibilities
- Design, create and deliver a highly available, flexible, low latency and secure cloud infrastructure;
- Improve scalability, service reliability, capacity, and performance;
- Write automation code for provisioning and operating infrastructure at scale;
- Work with development teams to make sure the applications fit nicely within the infrastructure and scalability/reliability/security is designed and implemented from the start;
- Collaborate with QE on building pipelines and automation for delivering and deploying applications to production
- Flexibility for on-call duties (follow the sun model).
Requirements
- 3 years hands on experience in building fault tolerant and scalable systems;
- Experience with Unix/Linux, cloud environments such as AWS (EC2, CloudWatch, Lambda)
- Experience with infrastructure management (Terraform/Cloudformation);
- Experience with configuration management - Ansible, CI/CD (Jenkins, GoCD);
- Advanced scripting experience required (e.g. Bash, Perl, Python, Ruby, Go lang, Rust.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
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